Infrastructure Technologies
Susan Legg - Executive Director
Cloud Infrastructure & Managed Operations
Jon Kozik - Assistant Director
- Managed Cloud Services (MCS) / Campus Cloud infrastructure (CCI), cloud services for moving from on-prem servers to secure, supported Amazon Web Services hosting
- Managed Services, consultation for moving on-prem infrastructure to cloud technologies
IT Services Management
David Gerlach - Director
- ServiceNow, implementing the ServiceNow platform for ticketing, automations, inventories, and other features
- Contact Center, providing the Amazon Connect solution for campus inbound and outbound contact centers
Identity & Integration
Rhonda Royse - Director
- Identity & Integration, protecting University systems and services through secure authentication
- Access Management, controlling access to UAccess systems to protect private information and system security
- Identity & Access Management, streamlining authentication systems and improving access provisioning as part of ASITS. More about Identity & Access Management.
Infrastructure Technologies is also coordinating the rollout of the ASITS program technologies.
Organizational Chart for Infrastructure Technologies (UAccess login)