Support Services supports the University’s mission by making technology accessible to everyone, helping people understand the benefits and risks to different decisions, and to see technology not just as a tool, but as a solution.
Michael Medina - Executive Director
UITS Support Services is dedicated to provide technical support and resources to ensure University members access and fully utilize current and available campus infrastructure and services. Our goal is to delight every customer, to ensure you understand and utilize the technology, services, and resources that are available to you. In other words, we make technology accessible to everyone, and help people understand the benefits and risks of different options. We see technology not just as a tool, but as a solution.
What can we help you with? - We offer 24/7 support via walk-in and chat-telephone. Contact us to learn about all the support tools provided by IT Service Management.
MEET THE TEAM
24/7 Support Center
Clancey Dollard - Director
24/7 Support Center
The 24/7 Support Center provides answers and assistance with campus IT services and personally owned technology. Get support at 247.arizona.edu.
- Anna Streight
- Michael Nicolosi
Service Continuity
Service Continuity provides 24/7 monitoring of campus systems and enterprise infrastructure. Get help from Service Continuity.
- Quincey Hobbs
Self Service & Training
Self Service & Training creates and maintains the ServiceNow knowledge base and IT support training. About Self Service & Training.
- Kevin Milton
Office of Student Computing Resources
Office of Student Computing Resources is an open-access computer labs, instructional computer labs, remote software, and support with lab software. Read more at oscr.arizona.edu.
- Karina McCune
User Support
Jeff Albano - Director
Technology Lifecycle Care / Desktop Support
Technology Lifecycle Care / Desktop Support is a IT support service for contracted departments. Desktop Support is a legacy service, and TLC is a new campus offering, tlc.arizona.edu.
- Natalie Ramirez
Endpoint Management
Endpoint Management images and monitors UITS-managed devices.
- Tyson Korhonen
- Nick Lopez
Classroom Technology Services
Classroom Technology Services offers support for faculty using centrally scheduled classrooms. Get support at cts.arizona.edu.
- Brandon Howell