Support Services is dedicated to providing the technical support services and resources that enable students, faculty, staff, and researchers to fully access and make the most of the university’s technology infrastructure.
Michael Medina - Executive Director
UITS Support Services is dedicated to providing the technical support services and resources that enable students, faculty, staff, and researchers to fully access and make the most of the university’s technology infrastructure. Our goal is to delight every customer by helping you understand and use the tools and services available to you. In short, we make technology accessible to everyone—empowering you to see not just the tools, but the solutions, and to make informed choices about the benefits and risks of different options.
What can we help you with? - We offer 24/7 support via walk-in, chat and telephone. Contact us to learn about all the support tools provided by IT Service Management.
MEET THE TEAM
24/7 Support Center
Clancey Dollard - Director
24/7 Service Desk
The 24/7 Service Desk provides answers and assistance with campus IT services and personally owned technology. Get support at 247.arizona.edu.
- Anna Streight
- Michael Nicolosi
- Katie Lee
- Ernesto Espinoza
Service Continuity
This team provides 24/7 monitoring of various campus systems and enterprise infrastructure. Get help from Service Continuity.
- Kevin Harper
Knowledge-Centered Service (KCS)
The KCS team manages the university’s knowledge base, implements KCS practices, and trains Support Services staff. Learn more about Knowledge-Centered Service (KCS).
- Kevin Milton
Enterprise Support
Lizeth Mora - Director
The Enterprise Support team provides the dedicated IT support teams for employees in departments who have enrolled in unified endpoint management.
Instructional Technology Services
Brandon Howell - Assistant Director
Formerly known as Classroom Technology Services (CTS), ITS provides technology support for instructional and classroom spaces across the University. The team ensures continuity of instruction by maintaining and supporting more than 840 instructional spaces—and growing.
ITS operates through four geographic support areas and the Tech Zones (formerly OSCR). The unit has recently expanded to include a Build and Integration Team, which refreshes, designs, and consults on classroom and audiovisual (AV) and multimedia spaces. This work promotes standardization, consistent equipment, and unified designs for better support and cost savings.
Visit its.arizona.edu to learn more.
Endpoint Management & VDI
Mario Uribe
Our Endpoint Management team helps keep university devices secure, updated, and ready to use. Using cloud-based tools like Microsoft Intune, Jamf, and VCAT, we manage Windows and Apple devices, streamline deployments, and provide self-service access to approved apps and resources. We integrate with systems such as Azure, ServiceNow, and Admin By Request to enhance security and automation, while ensuring all devices meet university standards for encryption, antivirus protection, and performance. We work closely with internal departments and external partners to align technology solutions with university needs, streamline processes, and support a consistent, high-quality experience across campus. From purchasing and setup to support and lifecycle planning, our goal is to deliver a secure, reliable, and seamless technology experience for every user.