Support Services supports the University’s mission by making technology accessible to everyone, helping people understand the benefits and risks to different decisions, and to see technology not just as a tool, but as a solution.
Michael Medina - Executive Director
UITS Support Services is dedicated to provide technical support and resources to ensure University members access and fully utilize current and available campus infrastructure and services. Our goal is to delight every customer, to ensure you understand and utilize the technology, services, and resources that are available to you. In other words, we make technology accessible to everyone, and help people understand the benefits and risks of different options. We see technology not just as a tool, but as a solution.
What can we help you with? - We offer 24/7 support via walk-in and chat-telephone. Contact us to learn about all the support tools provided by IT Service Management.
MEET THE TEAM
24/7 Support Center
Clancey Dollard - Director
24/7 Support Center
The 24/7 Support Center provides answers and assistance with campus IT services and personally owned technology. Get support at 247.arizona.edu.
- Anna Streight
- Michael Nicolosi
Service Continuity
Service Continuity provides 24/7 monitoring of campus systems and enterprise infrastructure. Get help from Service Continuity.
- Kevin Harper
Self Service & Training
Self Service & Training creates and maintains the ServiceNow knowledge base and IT support training. About Self Service & Training.
- Kevin Milton
User Support
Jeff Albano - Director
Technology Lifecycle Care
Technology Lifecycle Care program is improving University cybersecurity through enrolling and managing employee workstations in unified endpoint management. See tlc.arizona.edu.
Desktop Support
The Desktop Support team provides the dedicated IT support teams for employees in departments who have contracted for TLC Extended.
- Todd Craig
- Natalie Ramirez
Classroom & Computing Lab Services
Brandon Howell - Assistant Director
Office of Student Computing Resources
Office of Student Computing Resources provides Tech Zone locations that include lab computers, support with software, and in-person tech support. Read more at oscr.arizona.edu.
- Karina McCune
- Katie Lee
Classroom Technology Services
Classroom Technology Services offers support for faculty using centrally scheduled classrooms. Get support at cts.arizona.edu.
- Brandon Howell
Support Systems Administration
Walter Ries - Assistant Director
Support Systems Administration
Support Systems Administration provides expert software management for the Support Services teams, including administering UEM, Microsoft requests, VCAT, and other applications.
Custom Applications Support
Custom Applications Support provides support to applications for campus units that contracted with UITS for custom solutions.