We help teams plan, shape, and deliver communications for major technology changes, strategic initiatives, and campus-facing services. Our work includes communication planning, message development, platform guidance, audience readiness, adoption strategy, training, project support, and content development to ensure the right message reach the right audience at the right time.

We manage and support content across UITS digital properties, including the IT website, IT Summit website, IT Annual Report website, and the UITS Staff Hub intranet. We help ensure campus users and UITS staff can find accurate, timely, accessible, and clearly organized information.

In partnership with teams across UITS, we help ensure priority messages, important announcements, and operational updates are communicated clearly and effectively to the broader unit. We create and maintain the UITS Staff Hub, the central internal resource for staff news, updates, directory information, and key organizational resources. 

We develop and refine content for news stories, service updates, web pages, email communications, presentations, executive messages, event materials, and other written communications. Our goal is to make IT information clear, concise, accurate, and audience-focused.

We create branded visual materials and promotional assets that support UITS communications, services, and events. This includes digital signage, infographics, event materials, presentation visuals, campus advertising, and other outreach materials that help explain technology concepts clearly and visually.

We assist with planning, promotion, materials, and communications for UITS events, including IT Summit, Employee Engagement, and CIO Forums. Support may include event messaging, signage, printed materials, web content, photography, and coordination with event partners.

Use approved brand elements to keep CIO Division and UITS communications consistent across web, email, print, presentations, signage, and other materials. Contact us for any assistance and guidance needed with brand or logo lockups. Contact us for assistance with logos, new brands and branded promotional items.

Reference approved University of Arizona colors and typography guidance when creating graphics, web content, presentation materials, and other visual communications. Following established color and font standards helps ensure visual consistency, readability, and alignment with university brand expectations.

To find University-approved photos and videos for webpages, slideshows, presentations, and other materials, log in to the Digital Asset Library with your NetID and search by keyword.

Use polished photos for high-visibility materials. For social media, timely and authentic visuals may be more engaging.

Create web content that is clear, scannable, and focused on user needs. Use plain language, descriptive headings, meaningful link text, and short sections to help visitors quickly understand what a service is, who it is for, when to use it, and what action to take next.

Structure each page around the user’s task, not the department’s internal process. Lead with the most important information, remove outdated or duplicate content, and make sure calls to action are easy to find.

Create communications that everyone can access, understand, and use. Use proper heading order, descriptive alt text, meaningful link text, captions or transcripts for video, and clear formatting that supports people using screen readers, keyboard navigation, and other assistive technologies.

Accessibility should be built into content from the start, not added at the end. Review pages, documents, emails, and media for readability, structure, contrast, and usability before publishing.

More accessibility resources are available at accessibility.arizona.edu.

Write web content so it can be easily found, understood, and used by search tools, AI assistants, and campus audiences. Use clear page titles, direct summaries, descriptive headings, and specific language that answers common user questions.

Focus each page on what the service is, who it is for, how to access it, and what users should do next. Keep content current, remove outdated details, and use terms people are likely to search for.

Useful for service updates, internal announcements, leadership messages, and recurring communications that need to reach defined audiences.

Useful for public-facing service information, evergreen resources, campus news, feature stories, and search-friendly content.

Useful for digital signage, presentations, infographics, social media, event promotion, and content that benefits from a visual explanation.