Michael Medina
Michael brings more than 25 years of IT experience and has been with the University of Arizona since 2014, joining University Information Technology Services (UITS) in 2023. His portfolio includes the 24/7 Support Center, Enterprise Support, Instructional Technology Services, Endpoint Management and VDI, and IT Service Management. He leads with honesty, integrity, and empathy, and he takes a strong customer-centric approach. He is committed to delivering solutions that effectively balance user needs with IT best practices.
The Support Services teams ensure that users across all campus constituencies can effectively access and use the technologies required to support academic, research, and administrative work. They are dedicated to delivering excellent customer service and world-class support while maintaining strong partnerships with UITS service owners, campus IT staff, and stakeholders.
Prior to his current role, Michael served as Director of Business Affairs Auxiliary Services and of the College of Medicine – Tucson. In both roles, he led organizational improvements that strengthened cross-departmental collaboration and aligned services with the university’s enterprise technology strategy. He holds a Bachelor of Science in Technological Entrepreneurship and Management and a Master of Science in Information Management from Arizona State University.
Organizational Chart for IT Support Services (UAccess login)
Read about IT Support Services on the About Us page.