Susan Legg
Susan Legg is the Executive Director of IT Service Strategy and Operations at University Information Technology Services (UITS). In this role, she directs the university’s enterprise IT strategy, service rationalization, software optimization initiatives, and core operational functions that keep technology services efficient and aligned with institutional goals. Susan focuses on streamlining the university’s technology landscape, enhancing service quality, and supporting sustainable, strategic growth across the IT ecosystem. Her leadership is driven by a passion for delighting customers, creating experiences that exceed expectations, and building trust within the university community.
Before her current role, Susan was the Executive Director of Infrastructure Technologies, where she managed the university’s foundational technology platforms, systems engineering, data center operations, and enterprise cloud adoption. Prior to that, she served as the Executive Director of Support Services, overseeing the service desk, end-user computing, endpoint management, and customer experience strategy.
Throughout her career, Susan has led major transformational initiatives. She was the Program Implementation Director for Accelerating Secure IT Services (ASITS), guiding a university-wide effort to speed up the adoption of centrally-managed secure technology services. She also co-led IT Centralization, managing the complex organizational and operational work needed to unify distributed IT units into a coordinated, strategic model that delivers greater value to the institution.
Known for her data-driven decision-making and customer-centric approach, Susan offers extensive expertise in IT operations, organizational change, and enterprise strategy. Her work continues to shape a more secure, streamlined, and service-focused technology environment for the university community.
Organizational Chart for Infrastructure Technologies (UAccess login)
Read about IT Services, Strategy and Operations on the About Us page.