IT Services, Strategy and Operations connects UITS’s long-term strategy with day-to-day execution, providing the financial governance, data, planning, and operational infrastructure needed to make sound, data-informed decisions.
Sandy Spakoski - Interim Assistant Director
The IT Strategy & Operations team is responsible for bridging long-term strategy and day-to-day execution for UITS, providing the financial governance, data, and planning infrastructure that ensures the division is making sound, data-informed decisions. We are also extensively involved in the operational side of budgeting and resource management activities, the division’s service portfolio, gathering and acting on campus community feedback, and providing other operational infrastructure and services.
Key Programs
- Software Centralization
- IT Service Rationalization
- Voice of the Customer
- UITS Strategy Framework and Prioritization Roadmap
Services
Business Operations Support
Serve as the central point of contact for UITS finance and human resources coordination. We help ensure requests and communications are consistent, receive the appropriate approvals, and are routed to the correct teams.
We also provide administrative support to UITS leadership, coordinate space planning and building management, manage shipping and tracking, and provide other operational support for UITS teams and programs.
Data Analysis & Insights
Provide data analysis and reporting support for UITS projects and initiatives, including dashboard design, survey development, data interpretation, and the presentation of actionable insights.
Financial Operations & Governance
Manage budget planning, tracking, and financial governance for UITS. This includes coordinating budget requests, monitoring expenditures, maintaining software contract records, and establishing consistent processes for financial decision-making.
Process Design
Design division-level intake, approval, tracking, and reporting processes. We develop workflows and dashboards that improve consistency, visibility, accountability, and decision-making across UITS.
Program Management
Provide coordination, planning, and tracking support for division-level initiatives that span multiple teams or require structured oversight. This work helps maintain alignment, monitor progress, manage dependencies, and support successful delivery.
Service Portfolio Strategy
Manage the UITS strategic planning process, prioritization roadmap, and workforce planning and development activities. We help translate strategic priorities into coordinated initiatives, resource decisions, and measurable outcomes.
Voice of the Customer
Lead a collaborative, division-level program for gathering, analyzing, and acting on customer feedback. The program turns input from the campus community into actionable insights that help UITS improve services and customer experiences.