IT Services, Strategy and Operations
IT Services, Strategy and Operations oversees the IT service catalog and guides the division's business strategy to strengthen service delivery.
Susan Legg - Executive Director
IT Services Management
David Gerlach - Director
- ServiceNow, implementing the ServiceNow platform for ticketing, automations, inventories, and other features
- Contact Center, providing the Amazon Connect solution for campus inbound and outbound contact centers
ASITS
Sandy Spakoski- Project Manager
Accelerating Secure IT Services (ASITS) is a University of Arizona initiative to strengthen IT operations, security, and service delivery through data-driven assessments and campus collaboration.
Infrastructure Technologies is also coordinating the rollout of the ASITS program technologies.