Working Remotely FAQs

I have never worked remotely—what are the most important things to know?

Once you are logged in with your NetID, password, and NetID+, you will have access to most University online services. If you are having problems accessing a particular University resource, contact the 24/7 IT Support Center. The main differences when working remotely may relate to how you and your colleagues communicate and collaborate.

Do I need to install security software on my telework computer?

Yes, whether you are using a University-provided computer or a personal one, you are required to have the latest version of an endpoint protection installed and running. See the Device and Media Protection Policy. Your IT staff can install Sophos Central on your University computer, and Sophos Home is an option for your home machine: Sophos.

Will I be able to access the UA services or tools that I need from home?

Most of the services you access at the University will function normally from a remote location, as long as you have an active internet connection, a valid NetID, password, and a NetID+ authentication method. If you think you may need special access, talk to your supervisor or IT contact in your area. If you are unsure whom to contact, connect with the 24/7 IT Support Center.

Can I connect remotely to my on-campus computer to access files and information?

If approved and equipped with the appropriate software to connect remotely to an on-campus computer, the University’s security guidelines require you to first connect to the UA VPN before initiating a remote connection and accessing files or other data. If you have questions about setting up or using remote access to your desktop, contact your department's IT support staff.

Can I work from another location other than my home?

If you’re able to meet the requirements detailed in these guidelines and can return to work as soon as required to do so by the University, then teleworking from another location is acceptable if approved by your supervisor.

How will people know if I am available and connect with me when I am working remotely?

Stay logged into the chat or instant messaging channel you have established.

Check and respond to your email frequently to ensure timely responses to questions and tasks.

Confirm your schedule with your supervisor, including breaks. Where appropriate, note busy times on your calendar.

How can I continue to receive phone calls while I am working remotely?

If you have voicemail service, you can phone in to check messages, or have messages sent to your email. See instructions on the Support, How-To’s & Info tab at Voicemail. Call Forwarding sends your desk phone calls to another number while you are away from the office.

What if I don’t have a stable internet connection at home?

Check with your internet service provider to see if there's a network issue. If not, check the Information Technology website Status Alerts to see if there is an issue with the service you are trying to use. When in doubt, contact your supervisor or the 24/7 IT Support Center.

In a temporary pinch, see Parking Lot Hotspots.

What if I don’t have adequate technical equipment to work remotely?

Contact your supervisor to discuss how you may be equipped to work remotely.

What should I do if I would like to request disability-related accommodations while working remotely?

Reach out to the Disability Resource Center regarding any disability-related accommodations at https://drc.arizona.edu/workplace or email drc-workplaceaccess@arizona.edu

What if I think I've had a security compromise while working remotely?

Report any information security incidents (laptop stolen, unauthorized access, etc.) at Report an Incident.

Where do I go if I have other questions?

If you have additional questions, contact your supervisor, your departmental IT support or the 24/7 IT Support Center.