Technology Lifecycle Care
UITS will manage your department’s desktops, laptops, and tablets—from purchase through refresh.
TLC will provide a simple, secure, and reliable workstation management experience.
Office Hours
Office Hours on hold. Please check back soon for new days and times.
Services and Costs
TLC Enterprise is the required offering, tailored to colleges and divisions with robust IT staffing who primarily need to leverage TLC’s inventory, security practices, and device management.
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UITS funded, no cost to unit for service
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Unit must refresh hardware when hardware can no longer run operating systems actively managed and patched by UEM
TLC Extended provides colleges and divisions with a full suite of services, including components from the TLC Enterprise option, plus outstanding user and unit-level support.
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$500 per FTE, per year for support service
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Unit must refresh hardware when hardware can no longer run operating systems actively managed and patched by UEM
See more specifics about the two service levels.
Pre-Onboarding
Before your department can be scheduled, it must have:
- University O365 email
- CatNet 2.0 Active Directory
- Any local file shares moved to cloud
- IT staff access to ServiceNow ticketing
Onboarding
In TLC Extended, UITS introduces the support team to employees, with next steps and answers to questions.
UITS inventories all the desktops, laptops, and tablets currently used by employees.
- This includes all unit-owned workstations for benefits-eligible faculty and staff. It does not include DCC or student worker workstations, research equipment, labs, or classrooms.
UITS Desktop Support will bring workstations into alignment with best practices for security and configuration.
Is your department onboarding? Find out more.
Ongoing
Employees are able to add software they need from an app store accessed right from their desktop.
- See TLC Software.
UITS assumes ongoing responsibility for configuration, security, maintenance, and support.
- This includes patches and updates to software and operating system.
UITS provides technology to new hires.
Employees can request Desktop Support and warranty repair from UITS, or available in person at the Tech Studio.
- See TLC Hardware.
The Technology Lifecycle
