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  1. Home
  2. Get Support
  3. Service Request Forms

Service Request Forms

Use the following forms to submit request tickets for UITS services. To contact UITS, use the Contact Us webform.

CatNet

  • CatNet OU Service Request (No new delegated Organizational Unit (OU), request updates only)
  • Sync Grouper Course Groups to CatNet

Classroom Technolgy

  • CTS Audiovisual Course Event Order Form
  • CTS Audiovisual Non-Course Event Order Form
  • CTS Software Installation Request Form
  • CTS Audiovisual Problem Report Form

Cloud Computing

AWS Account Requests:

  • New Campus AWS Account Request
  • New CIO AWS Account Request
  • Update Existing AWS Account Information
  • Add an existing AWS account to the UA AWS Organization
  • Close an AWS Account
  • Other AWS Requests
  • Request a Campus-Connected VPC

AWS WorkSpaces Requests:

  • New AWS WorkSpaces Request
  • Change AWS WorkSpace Auto-Stop/Always On Settings
  • AWS WorkSpaces Software Install Request
  • Other AWS WorkSpaces Requests
  • Remove AWS WorkSpaces

VMWare Requests:

  • Create a New VMWare Virtual Machine
  • Backup/Restore a VMware Virtual Server
  • Other VMWare Requests
  • Decommission an On-Prem Virtual Server

Data Center / Operations Center

  • Campus Data Center Requests (request backup, co-location, database hosting, High Performance Computing (HPC), monitoring, system administration, virtual infrastructure, or changes to existing services)
  • Control-M Job Submission
  • Database Services and Support
  • DNS Request
  • Machine Room/Operations Center (request backups or file restores)
  • Request Change to On-Call System

Email Services

  • UAConnect365 Groups/Teams Request
  • UAConnect Department OR Service Account Requests
  • UAConnect Resource Account Request (request accounts for rooms or equipment)
  • UAConnect Route Request Form
  • Update UAConnect Department or Service Account

Identity & Access Management

  • Request Shibboleth Single-Sign-On Integration
  • Request Programatic EDS Access
  • Request and Manage Grouper Stems and Groups
  • Request and Manage Test UA NetIDs
  • Other IAM Requests

Information Security Office

  • Vulnerability Management Program Support
  • Logging and Monitoring Program Support
  • Penetration Test Request

Infrastructure Application Development

  • Internal UITS Application Development Requests

Network Operations

  • Firewall Change Request
  • Network Monitoring Tool Request
  • Network Operations Service Request (report connectivity issue, or request: new or changed VLAN, port speed/duplex change, SWIM access, new firewall request with MPLS conversion, or any Network Operations inquiry)
  • Network Operations - DHCP Request / Change Request Form
  • Security Operations - Security Request

Online Services Requests

  • Box@UA Departmental Account Request
  • Box@UA Health Account Request
  • Confluence Space Request

OSCR

  • OSCR Lab Software Install Request

Project Management

  • Project Intake Form

Research Computing

  • HPC Software Install Request
  • HPC Storage Request

Telecommunications Services

  • Arizona Dex Directory Update Form
  • Individual Account Code (IAC) Order Form
  • Long Distance Change Request Form
  • Telephone Service Order Form (place an order for Digital or Analog Telephone Service)

University Applications

  • DocuWare Application
  • Request to Access UAccess Space - Floorplans

Unix

  • Unix Systems Request

Web Services

  • Web Services Request
  • Request a UA Site
  • Request a Site Launch

Windows

  • Microsoft Technologies Team Requests

WNC

  • WNC New Staff Hire Form
  • WNC Staff Exit Form

 

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