Service Request Forms
Use the following forms to submit request tickets for UITS services. To contact UITS, use the Contact Us webform.
CatNet
- CatNet OU Service Request (No new delegated Organizational Unit (OU), request updates only)
- Sync Grouper Course Groups to CatNet
Classroom Technolgy
Cloud Computing
AWS Account Requests:
- New Campus AWS Account Request
- New CIO AWS Account Request
- Update Existing AWS Account Information
- Add an existing AWS account to the UA AWS Organization
- Close an AWS Account
- Other AWS Requests
- Request a Campus-Connected VPC
AWS WorkSpaces Requests:
- New AWS WorkSpaces Request
- Change AWS WorkSpace Auto-Stop/Always On Settings
- AWS WorkSpaces Software Install Request
- Other AWS WorkSpaces Requests
- Remove AWS WorkSpaces
VMWare Requests:
- Create a New VMWare Virtual Machine
- Backup/Restore a VMware Virtual Server
- Other VMWare Requests
- Decommission an On-Prem Virtual Server
Data Center / Operations Center
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Campus Data Center Requests (request backup, co-location, database hosting, High Performance Computing (HPC), monitoring, system administration, virtual infrastructure, or changes to existing services)
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Machine Room/Operations Center (request backups or file restores)
Email Services
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UAConnect Resource Account Request (request accounts for rooms or equipment)
Identity & Access Management
- Request Shibboleth Single-Sign-On Integration
- Request Programatic EDS Access
- Request and Manage Grouper Stems and Groups
- Request and Manage Test UA NetIDs
- Other IAM Requests
Information Security Office
- Vulnerability Management Program Support
- Logging and Monitoring Program Support
- Penetration Test Request
Infrastructure Application Development
Network Operations
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Network Operations Service Request (report connectivity issue, or request: new or changed VLAN, port speed/duplex change, SWIM access, new firewall request with MPLS conversion, or any Network Operations inquiry)
Online Services Requests
Project Management
Research Computing
Telecommunications Services
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Telephone Service Order Form (place an order for Digital or Analog Telephone Service)
University Applications
Unix
Web Services