Service Request Forms

CatNet

• CatNet OU Service Request (No new delegated Organizational Unit (OU), request updates only)
• Sync Grouper Course Groups to CatNet

Classroom Technolgy

• CTS Audiovisual Course Event Order Form
• CTS Audiovisual Non-Course Event Order Form
• CTS Software Installation Request Form
• CTS Audiovisual Problem Report Form

Cloud Computing

AWS Account Requests:

• New Campus AWS Account Request
• New CIO AWS Account Request
• Update Existing AWS Account Information
• Add an existing AWS account to the UA AWS Organization
• Close an AWS Account
• Other AWS Requests
• Request a Campus-Connected VPC

AWS WorkSpaces Requests:

• New AWS WorkSpaces Request
• Change AWS WorkSpace Auto-Stop/Always On Settings
• AWS WorkSpaces Software Install Request
• Other AWS WorkSpaces Requests
• Remove AWS WorkSpaces

VMWare Requests:

• Create a New VMWare Virtual Machine
• Backup/Restore a VMware Virtual Server
• Other VMWare Requests
• Decommission an On-Prem Virtual Server

Data Center / Operations Center

• Campus Data Center Requests (request backup, co-location, database hosting, High Performance Computing (HPC), monitoring, system administration, virtual infrastructure, or changes to existing services)
• Control-M Job Submission
• Database Services and Support
• DNS Request
• Machine Room/Operations Center (request backups or file restores)
• Request Change to On-Call System

Email Services

• UAConnect365 Groups/Teams Request
• UAConnect Department OR Service Account Requests
• UAConnect Resource Account Request (request accounts for rooms or equipment)
• UAConnect Route Request Form
• Update UAConnect Department or Service Account

Identity & Access Management

• Request Shibboleth Single-Sign-On Integration
• Request Programatic EDS Access
• Request and Manage Grouper Stems and Groups
• Request and Manage Test UA NetIDs
• Other IAM Requests

Information Security Office

• Vulnerability Management Program Support
• Logging and Monitoring Program Support
• Penetration Test Request

Infrastructure Application Development

• Internal UITS Application Development Requests

Network Operations

• Firewall Change Request
• Network Monitoring Tool Request
• Network Operations Service Request (report connectivity issue, or request: new or changed VLAN, port speed/duplex change, SWIM access, new firewall request with MPLS conversion, or any Network Operations inquiry)
• Network Operations - DHCP Request / Change Request Form
• Security Operations - Security Request

Online Services Requests

• Box@UA Departmental Account Request
• Box@UA Health Account Request
• Confluence Space Request

OSCR

• OSCR Lab Software Install Request

Project Management

• Project Intake Form

Research Computing

• HPC Software Install Request
• HPC Storage Request

Telecommunications Services

• Arizona Dex Directory Update Form
• Individual Account Code (IAC) Order Form
• Long Distance Change Request Form
• Telephone Service Order Form (place an order for Digital or Analog Telephone Service)

University Applications

• DocuWare Application
• Request to Access UAccess Space - Floorplans

Unix

• Unix Systems Request

Web Services

• Request to Push Website Code Changes to Production
• Site-in-a-Box Assistance Request
• Web Services Request

Windows

• Microsoft Technologies Team Requests

WNC

• WNC New Staff Hire Form
• WNC Staff Exit Form