University of Arizona’s Student Aid for Field Epidemiology Response (SAFER) recently implemented a new calling solution to better serve the needs of Arizona’s COVID Pandemic incident response. Amazon Connect provided a quick solution that ensured continuous SAFER team access as support staff were moved to remote locations.

Finding ways for teams to stay connected while working remotely can have challenges, but the University of Arizona’s IT Community has continued their mutual support to colleges and departments across campus through a daily Zoom continuity meeting.

As the University joins the effort to slow the spread of COVID-19, technologies are available to support online learning and remote work.

"External" banners, and an @arizona.edu address for employees

Developers and business analysts on the UITS UAccess Employee team install, monitor, and coordinate changes to the university’s employee workforce system. For 2020 this included UCAP.

The new campus app update, Arizona Mobile 5.0, is focused around helping students, staff and campus visitors navigate more easily.