UAWiFi Service Status Update

Thursday, August 26, 2021

The University has been experiencing UAWiFi connectivity issues since Monday, Aug. 23. We recognize this has caused significant disruptions and frustration for faculty, staff, and students, and we extend our sincere apology.

University Information Technology Services has been working on this issue 24 hours a day since it was first detected. We will continue to work around the clock throughout the weekend with some of the top national experts on this network equipment and we will persist until this issue is resolved.

If you experience UAWiFi connectivity issues and are unable to connect to the 24/7 Support Center through their website or chat, please contact us:

• Via phone at (520) 626-8324
• In person at Main Library, 1^st floor

For the latest system status updates regarding UAWiFi and other IT services, please visit: it.arizona.edu/servicestatus.

Monday, August 23, 2021

Earlier today, on Monday, August 23, from 8:45 am – 10:15 am and 11:45 am – 12:15 pm, UAWiFi service was intermittent, resulting in some members of the university community being unable to login or connect.

UAWiFi is currently available, and University Information Technology Services (UITS) is carefully monitoring and supporting this service. UITS is working with our supply chain partner and other universities using the same equipment for a complete resolution to this issue.

UITS aims to provide the university community with consistent and reliable IT services every day so students, faculty and staff have fast, secure and reliable UAWiFi network access. We know UAWiFi is a critical service and the interruption this morning impacted teaching, learning and business operations on the first day of the fall semester. We extend our sincere apology for this loss of service at such a critical time.  

For the latest system status updates regarding UAWifi and other IT services, please visit: it.arizona.edu/servicestatus

If you experience connectivity issues again, please contact the 24/7 Support Center:

• Via phone at (520) 626-8324
• Live chat at support.arizona.edu
• Submit an online support request