Embracing AI in Cybersecurity: UITS Staff Upskilling to Strengthen University Defenses
As artificial intelligence (AI) continues to evolve, the University of Arizona is taking proactive steps to ensure its IT professionals are prepared for the rapidly changing cybersecurity landscape. Across campus, AI is becoming an increasingly important tool in modern cybersecurity strategies, supporting threat detection, streamlining processes, and enhancing decision-making.
Within University Information Technology Services (UITS), employees are pursuing professional development opportunities to strengthen AI literacy and readiness. Assistant Director Carlson Factory recently completed the AI for Cybersecurity Specialization through Johns Hopkins University, gaining hands-on experience in applying machine learning techniques to phishing detection, malware classification, and anomaly detection. “AI has tremendous potential, but it’s not a magic bullet,” Factory said. “The real value comes from understanding how these tools work and knowing when and how to use them responsibly.”
Factory’s takeaway reflects a growing movement within UITS to integrate AI more strategically. Several teams are exploring AI’s use in automating help desk responses, streamlining incident response processes, and improving network monitoring. On a broader scale, the university is expanding its use of AI through research initiatives, classroom instruction, and practical applications that support operational efficiency across departments.
The Eller College of Management’s Artificial Intelligence Laboratory, led by Regents’ Professor Hsinchun Chen, drives cutting-edge research in machine learning and cybersecurity. Meanwhile, the Center for Quantum Networks is exploring AI-driven approaches to quantum communications and workforce training. A campus-wide AI Access & Integrity Working Group, backed by the Provost’s Office, has formed to guide ethical AI use, promoting equity and academic integrity.
“As we adopt AI in our operations, it’s essential to balance efficiency with accountability,” Factory noted. “For cybersecurity, it’s about using AI to complement, not replace, human expertise.”
UITS continues to foster a culture of continuous learning, encouraging staff to engage in ongoing AI education and explore how new technologies can be applied thoughtfully to benefit the university community. With AI’s influence only expected to grow, the focus remains on building resilient systems, improving security outcomes, and ensuring the university stays ahead of evolving threats.