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CatMail, Login and Content Sharing Changes July 11, 2022
Three important changes to services happened over the weekend of July 8-10:
- UArizona CatMail (student/alumni/retiree email):
- Recipients of emails from CatMail users will see the “From:” email address of the sender as [netid]@arizona.edu.
- CatMail will still receive email sent to [netid]@email.arizona.edu.
- Login: Use [netid]@arizona.edu when prompted to enter an email address to sign in to Adobe, Google, and Microsoft.
- Third-party applications you have signed up for with your [netid]@email.arizona.edu address have not been changed.
- Content Sharing: Use [netid]@arizona.edu when collaborating with others within the University (e.g., Microsoft, Box, Google, Zoom).
What to Know
With the changes now completed:
- Sign into University systems that use email for login, like Microsoft, with your @arizona email address. (If your old address is prefilled, click "Sign in with another account.")
- Have your NetID+ method for two-factor authentication (Duo) available.
- If you experience issues when logging into systems via your web browser, try clearing the browser cache and logging in again. See “Will I need to clear my browser cache?” on the FAQs page.
- Use the Self-Help Guide below to help re-establish services on specific systems.
- More information about each service is available under “Is there a list of key services and platforms with expected impacts?” on on the FAQs page.
Services Self-Help Guide
| CatMail/Google | Apps: When prompted, sign in again using your @arizona.edu address. Sign out and click "Use another account," if needed. Browser: Sign in at catmail.arizona.edu using your @arizona.edu address. (Sign out first, if needed.) Shares: Links you shared out before July 8 from documents in Google will still be active |
| Outlook (faculty/staff/DCC) email, MS Office | Apps: When prompted, sign in again using your @arizona.edu address Browser: Sign in at login.live.com using your @arizona.edu address. Sign out first, if needed. (If your old address is prefilled, click "Sign in with another account.") Shares: Re-share links from your online Microsoft documents with anyone who needs access to them. For anyone at UArizona, use their @arizona.edu address. See how-to’s |
| MS Teams | Desktop app: When prompted, sign in again using your @arizona.edu address Browser: Sign in at portal.office.com using your @arizona.edu address. If you have an issue getting in, try clearing your browser cache. See how-to's Shares: Links you shared out from documents in Teams before July 8 will still be active |
| MS OneDrive/Sync | OneDrive Windows desktop app: Unlink your @email.arizona.edu account and set up again with @arizona.edu. See how-to’s OneDrive Android app: When prompted, sign in again using your @arizona.edu address OneDrive Mac desktop/iOS app: When prompted, sign in again using your @arizona.edu address. If it does not work after that, need to unlink and to re-add the account. See how-to’s Browser: Sign in at onedrive.live.com/about/en-us/signin using your @arizona.edu address. Shares: Re-share links from your online Microsoft documents with anyone who needs access to them. For anyone at UArizona, use their @arizona.edu address. See how-to’s |
| Zoom / Zoom Phone | Zoom app: Sign in again using SSO (fill in arizona.zoom.us) Browser: Sign in at arizona.zoom.us with NetID and password Shares: Co-hosts and meeting registrations from before the July 8 change will still be active |
| Box | Box Drive app: Sign in again if prompted, but may not be necessary Browser: Sign in at arizona.box.com with NetID and password Shares: Links you shared out before July 8 from documents in Box will still be active |
| Adobe | Creative Cloud app: Sign out and sign in again using your @arizona.edu address Browser: Sign in at adobe.com using your @arizona.edu address Adobe Sign: If you received an email from Adobe Sign about your two email addresses, choose the Archive option. All Sign users—going forward, send agreements to those within the University to their @arizona.edu address. |
| D2L | Browser: Sign in at d2l.arizona.edu with NetID and password |
Frequently Asked Questions
Visit the Email Transition to @Arizona (FAQ) on ServiceNow.
Service Availability
Most major university systems have been tested and confirmed to be working as expected, and their status on the System Status page is returned to green. Do not use services while their status is indicated as red. When a system is marked as yellow, we expect disruptions and recommend against using it.
Please see the chart below for more details.
| Service | Maintenance Window: July 8 at 6 p.m. - July 10 at 7 p.m. |
|---|---|
| D2L | Available |
| Integrations with D2L | Integrated services, such as e-text publishers, being used during summer session have been tested and cleared. Testing is still underway on additional D2L integrations expected to be used in fall. |
| All other services | Are up and available. |