I went to portal.office.com and put in my email address and password, but I keep getting the error message “We don't recognize this user ID or password.”
Do you use an email address that does not end in email.arizona.edu? Even if you have an address such as catworks.arizona.edu or cals.arizona.edu, in order to tell Microsoft that you want to get to your UA Office 365 account, you must use <netid>@email.arizona.edu to get to the UA login.
Have you changed your NetID password since March 6 of this year? You need to have an updated password to log in to Office 365. Change your password at https://netid.arizona.edu.
This is your NetID+ authentication. You must have NetID+ to use Office 365 and to get your email. If you have not signed up, visit https://netid-plus.arizona.edu. There are multiple methods you can use for authentication, including mobile app, text, phone call, printed codes, or USB device.
I logged in, but I am getting an error message “Sorry, but we're having trouble signing you in. We received a bad request.”
This has happened occasionally with people on first-time login.
• For Windows users, try logging in with Internet Explorer. After a successful login with IE, you should be able to log in later with Firefox, Chrome, etc.
• For Mac users, try logging in for the first time with Safari. In the cases where Safari doesn’t work, log in on a Windows machines using IE, and you should be able to log in on your Mac after that.
I logged in, but I only get a page asking me for a phone number/alternate email address/security questions.
Microsoft keeps updating the ways they ensure you don’t lose access to their cloud. Follow the directions onscreen to add a phone number, email, and/or security questions. If you add an alternate email address, the system will email you a verification code at that address to enter onscreen. When you have completed their backup questions, you will see your Office 365 portal with app tiles.
The first time you launch your mail in Outlook in Office 365, you need to choose your time zone. Select Arizona from the drop-down list before you continue.
If you ever used Focused Inbox on another device, it will be automatically turned on for you in Office 365. More information is available about using or turning off Focused Inbox at Microsoft support.
Some email might also not be appearing in your Inbox if Clutter is turned on. Learn more about using or turning off Clutter at Microsoft support.
Close your browser window and clear your browser cache.
I published my Calendar to the Internet, but all the times are in UTC instead of Mountain Standard Time.
This is a know bug in Office 365. Microsoft is working on addressing the issue.
Your password may be cached in the system. Try following the instructions at Clearing Old Passwords from Outlook.
If, after migration, you do not see the calendars shared with you, you will have to re-open them. See Microsoft's instructions for opening shared calendars.
Outlook 2013 is not able to use NetID+ unless it has a registry key update. This is something your IT staff can do. Alternatives are:
- Use Outlook 2016 instead, and uninstall old versions of Outlook from your computer. Outlook 2016 is available from Office 365, under Other installs in the upper right corner. Contact your departmental IT staff for assistance with your work computer, and the 24/7 IT Support Center for assistance with your personal computer.
- Follow the instructions at UAConnect365 Setup - Generate an App Password. Copy and paste the app password into your Outlook 2013 settings to use instead of your NetID password. You will now be able to log in to Outlook 2013 without NetID+, but you will only have access to your email, not your calendar.
Sometimes Outlook 2016 that was installed before this year (or from a version of Outlook 2016 older than 6 months) has issues recognizing migrated accounts. Re-install a Outlook from Office 365 or from a more recent version to fix the problem.
Outlook 2016 for Mac: My email was working fine, then I got a popup window that says that a secure connection cannot be established, and that information that I view and send will be encrypted.
This is a known issue with Outlook 2016 for Mac, when it periodically runs autodiscover. Click Cancel on the popup window, quit Outlook, then restart Outlook again. If you are getting continued autodiscover popups in association with shared calendars you have open, you may need to right-click on each shared calendar and remove it.
Follow the instructions at UAConnect365 Configuration Settings – Macs to step you through the process. The steps will get you past the error messages and set up.
I set up my software for UAConnect365, but I don't see all my old mail/it is really slow to add my old mail.
It can take a while to download all your email, especially if you had a lot of it, up to a half hour. Try shutting down your computer and rebooting it to help your mail software access your mailbox.
I am not getting any new email in my desktop Outlook Inbox, but I can see it when I log in to Office 365 online.
If you got a pop-up window that asked you to allow Outlook to autodiscover where your account is and you clicked Don't Allow, then your software can't find your mailbox from that point on. If you clicked the box to remember this response, then Outlook will no longer ask you to allow autodiscover. At this point, you will need to remove your UAConnect365 account from Outlook and re-add it. When you see the pop-up for autodiscover, click Allow. It will come up for every mailbox or calendar that you are shared with; click the opton to remember the response before you click Allow to prevent multiple pop-ups.
Sometimes these will not show during syncing. They will be repopulated when the sync completes.
Try closing the Outlook app and re-opening it to see whether that will start the sync process again.
This can be resolved with clearing the Skype DNS cache and deleting the Skype profile. You or your IT support staff should follow the instructions in this article on How Do I Clear Skype for Business/Lync Cache?
Skype: After I log in to Skype for Business and authenticate with NetID+, I get a popup on my NetID+ window telling me I need to enable cookies. How do I enable cookies?
Uncheck the “Remember me for 30 days” checkbox. Skype for Business will still remember you on this computer and you will not have to do two-factor authentication again for quite a while, even though you didn’t check the box. This will also stop the cookies message.
Skype for Business for Mac: I cannot find one of my co-workers in the system when I want to IM with them.
Your co-worker probably still has Lync. Skype for Business for Mac does not connect with people on Lync. All Mac users should upgrade to Skype for Business for Mac, available for download from Office 365.
Lync: I am getting popups in Lync telling me that “Credentials are required.” Even though I put in my password, I get the popup again, over and over.
Lync is not able to use the NetID+ login to connect to your new Office 365 account, and has issues connecting with people on Skype for Business for Mac. Download Skype for Business, available from Office 365, and install it to use instead (Instructions). Uninstall Lync from your computer. Contact your departmental IT staff for assistance with your work computer, and the 24/7 IT Support Center for assistance with your personal computer.