UAConnect365 FAQs - About Migration
The UAConnect365 Project Team is working with campus IT staff to determine the best time to migrate each department. You will receive email when your email migration is slated to begin. Copying your mailbox will happen in the background until all data is moved over, and you will get an email when your migration is nearly complete. You will receive another email after the migration is complete, to let you know it is done.
- There will be minimal interruption in service.
- No incoming or outgoing email will be lost in the process.
- You can contact your department’s IT staff or the 24/7 if you have questions or concerns.
If you have permission to view a calendar of an account that has migrated, your Outlook is trying to re-connect to that calendar. Click Allow for autodiscover to find the account in its new location.
There will be no impact your email while your mailbox is copying in the background. At the moment the transition to your new mailbox completes, there will be a slight disruption, and you will need to quit and reopen your email software. If you are not using Outlook, you will need to make a one-time change to your email settings in order to reach your new mailbox in UAConnect365. (See instructions for after migration.) No outgoing or incoming email will be lost during the migration.
UAConnect365 requires Outlook 2016 best performance. Outlook 2010, 2011 for Mac, or 2013 cannot accomodate the NetID+ login and you will not be able to access your calendar, only mail. For Outlook 2013, local IT staff can update the registry key for your Outlook 2013 to make it work with UAConnect365.
Yes, although you will not have the full range of features and integration that you get with Outlook 2016. Find the instructions for Apple Mail at UAConnect365 Configuration Settings - Macs and for all other mail software at UAConnect365 Configuration Settings (IMAP).
If you are scheduling a meeting with someone on a different system, you will still be able to see free/busy time and schedule your meeting. People who have not yet migrated will see a pop-up window to re-connect with any shared calendars that they view that have migrated. The ability to see details in shared calendars is inconsistent; it may or may not work across systems. Those who have delegated calendar permissions to someone else (write/edit rights) need to be on the same system. UITS is prioritizing moving people with delegated calendars together.
No. Your existing forward will be copied into the UAConnect365 system for you. Once your account is migrated, by default no new emails will be retained as copies in UAConnect365. Your forwarding destination will be the only place to find and manage your emails. You can change this in Office 365 to keep copies. (See next answer.)
After migration, once your email is arriving in the account you forward to, please make a one-time check to ensure no email was sent to your new UAConnect365 mailbox before the forward was copied to your account. Log in to Office 365 and click the Mail tile.
If you have no need for the stored copies of your email in your current UAConnect account, the project team welcomes you deleting them so that they do not have to be moved.
- Log in at https://email.arizona.edu
- Select your Inbox, right-click, and choose Empty Folder. Confirm you want to delete the items. (It may take a while for all items to move to Deleted Items if your box is very full.)
- Select your Deleted Items folder, right-click, and choose Empty Folder. Confirm you want to permanently delete your items.
You could also contact the 24/7 IT Support Center and ask that all the mail in your UAConnect account be deleted.
Yes. There is a UITS application that you can use to set, change, or stop a forward in UAConnect through June 23. After June 23, if you have not migrated to UAConnect365 yet, either wait until you are migrated to make the change, or contact the 24/7 IT Support Center with time-senstitive changes to have them submit the request for you.
By default, no new emails after migration will be retained as copies in UAConnect365. Your forwarding destination will be the only place to find and manage your emails. If you wish to retain a copy, you can individually set this by logging in and checking the box: Keep a copy of forwarded messages. The University of Arizona does not recommend forwarding email from your official faculty/staff accounts to outside providers, and the university is not responsible for problems with the handling and security of email forwarded to outside providers.
As of June 23, all new accounts will be created in UAConnect365. New hires after June 23 who work in a department that has not migrated yet will be on a different email system than their coworkers. They will not be able to have Send On Behalf Of and other email/calendaring delegation rights with their coworkers until all of them are migrated.
Outlook 2016, Outlook 2013 that has been updated by IT staff, and the Outlook and Nine mobile apps are all able to utilize NetID+ dual authentication. Other email software and apps (like Apple Mail, Thunderbird, unupdated Outlook 2013, older Outlook versions, and the native iOS and Android mail apps) are not able to provide a way to enter NetID+ authentication. Instead of entering your NetID password in the settings for these applications, you must generate an app password to use instead. This separate app password will take the place of your NetID password and NetID+ together in your email application. It is not the Secondary CatMail Password that is emailed to you when you create/change your NetID password. See the instructions at UAConnect365 Setup - Generate an App Password. The app password generator is located at app-pw.catnet.arizona.edu.
Go to http://portal.office.com. (If you log in to email.arizona.edu, you will get the redirect link.) Step-by-step instructions. The first time you log in you may need to give Microsoft additional security contacts.
If you already have an account in Office 365 with an email.arizona.edu email address, your content (in OneDrive, OneNote, online documents, etc.) will still be in your account after migration. After migration, you will additionally be able to use the Mail, Calendar, People, and Tasks tiles in your O365.
I email to a distribution group. What if the distribution group and I are on different systems? What if some people on the group are migrated and some are not?
Distribution groups are synced across both systems, so you will retain access no matter which system you are on. The distribution group will also be able to email people on both systems throughout migration.
Yes. To ensure you can continue to IM with co-workers, we are moving all IM accounts at once to Skype for Business in Office 365 on Friday, June 23. You will not be able to use IM online until your mailbox has migrated, but you can use your desktop software until then. See below.
Before migration, if you use persistent chat, copy and save your conversation. IM in UAConnect365 does not support persistent chat.
You may need to re-log in to Skype for Business, or you may not see any change at all and continue using your Skype as usual. When you do log in:
- If you see the Skype sign-in window, use <netid>@email.arizona.edu as your sign-in address
- If the Skype sign-in window also has your domain, use <netid>@email.arizona.edu as your domain. Do not use the catnet\<netid> domain.
- When you see the UA sign-in window, sign in with your NetID and password. (You must have a NetID password created/changed after March 6, 2017.)
- Authenticate with NetID+, if prompted to. (You must have NetID+ enabled.)
- You will not be able to use the usual “Remember me for 30 days” checkbox, but Skype will remember your NetID+ login.
- If you receive a certificate warning, check the Always trust box and click Connect.
If you are on a Mac and use Lync software to IM, you will need to install Skype for Business on Mac to use instead. Lync is not able to work with login with NetID+, nor with an app password.
- Skype for Business on Mac is available for download inside Office 365 (portal.office.com) under Other installs in the upper right corner.
- After installing and launching Skype for Business on Mac, follow the instructions above to sign in.
If you use the Skype for Business mobile app, you will need to use <netid>@email.arizona.edu as your sign-in address, and you will need to have a new NetID password and NetID+, as above.
- You may need to go into Advanced options > HTTP Proxy and enter <netid>@email.arizona.edu as your Domain.
- You may get a redirect window to mail.catnet.arizona.edu. It does not matter whether you tap Continue or Cancel.
If you wish to use IM online, your mailbox must have been migrated to UAConnect365. Once you are migrated you will now be able to access Skype inside Office 365 (portal.office.com), inside the Mail tile. Click the Skype icon on the top menu bar on the right.
See more at Getting Started with Skype for Business.