100 GB mailbox (currently 50 GB, slated for upgrade from Microsoft)
1 TB online storage in OneDrive
Word, Excel, PowerPoint, OneNote
Online, accessible from any browser, with files that can be shared for collaboration
Downloadable desktop and mobile versions
Delve, Sharepoint, Sway, Forms, Planner, Video, SharePoint, Newsfeed, Yammer
Mail, Calendar, People, Tasks, Skype for Business
Students have a free UA Office 365 account as long as they are actively enrolled. You can collaborate and share online Office documents and OneDrive folders and files with students. They will not have Email or Calendar in their Office 365 accounts, with the exception of student workers with Catworks accounts.
No, it is a new, additional service. You can continue to keep your Box@UA storage, Google G Suite for Education Drive, or any other online storage resources you currently use.
Do we have full privacy of information and ownership of intellectual property in Office 365? Is there data mining for advertising?
Microsoft’s commitment is “When you entrust your data to Office 365, you remain the sole owner of that data: you retain the rights, title, and interest in the data you store in Office 365. It’s our policy to not mine your data for advertising purposes or use your data except for purposes consistent with providing you cloud productivity services.”
Right away. All active students, faculty, and staff have accounts provisioned for them in Office 365 and they can access them now. Those who will have mailboxes migrated into UAConnect365 will see Mail, Calendar, People (Contacts) and Tasks tiles inside O365 starting immediately, but they will get a redirect message to OWA if they click on them. These apps will work in O365 once their mailbox migrates.
See Microsoft’s how-to’s and help at https://support.office.com/.
Your NetID is now associated with Office 365, but wasn't when you first installed Office. You can clear the yellow triangle in Windows by going to File > Account and signing out. In Mac, go to Word > Sign Out (or the menu for whichever Office application you are in). If you use Office 2016 and would like to associate your desktop Office applications with your Office 365 (such as online SharePoint and/or One Drive), you can sign in using your NetID.
Each account holder can install Office on 5 PCs or Macs (desktop or laptop), 5 tablets (Windows, iPad, and Android), and 5 phones. You can count 2-in-1 Windows devices, such as the Microsoft Surface Pro, as either a PC or a tablet. How to install desktop Office software. How to install mobile Office apps.
Using OneDrive, can multiple users collaborate on a single document simultaneously? Does this apply to all file types?
Yes, OneDrive for Business facilitates real time multi-user collaboration for .docx, .xlsx, .pptx, and .one (OneNote) documents where you can see who is collaborating and see all the changes from contributors every time they save the document. Real-time co-authoring, where you see the changes as they are typed, is available in Word Online and OneNote. See more information from Microsoft on co-authoring.
I receive my email at a college specific address, like firstname.lastname@example.org. Will there be any impact to my email address?
No, your email address will continue to function just as it does today.
You will still be able to access your email online through the Office 365 portal at portal.office.com. (If you log in to email.arizona.edu, you will get the redirect link.) Follow the step-by-step instructions to log into Office 365 online, and click on the Mail tile. Outlook online will launch in a new tab. The first time Outlook launches, it will ask you to choose your time zone. Set it to "Arizona" before continuing to your mailbox. You will also find a Calendar tile in the Office 365 portal.
Office 365 allows for the same self-service Recover Deleted Items functionality users currently have. It also allows for single item recovery by email administrators.
Student workers will still keep their Catworks accounts, and will use UAConnect365 the same way faculty and staff do. Once change for students is that they will use <netid>@email.arizona.edu as their address to log in to the Office 365 portal, even though their actual mail address will still be <netid>@catworks.arizona.edu.
Student workers may get some email from UA faculty or staff intended for their CatMail account in their Catworks email instead. See the Catworks documentation for guidance on forwarding.
Yes. The UAConnect on-prem system uses Cisco Resgistered Envelope Service (CRES) for encryption. After migration, UAConnect365 encryption is provided by Microsoft's service. The subject line commands to encrypt an email remain the same. There will be two differences: With CRES, email from UAConnect account to UAConnect account was not encrypted. In UAConnect365, you will be able to encrypt email to a UA recipient if you wish. With CRES, a recipient who did not have a Cisco account would have to create one to open an encrypted email. With Microsoft, anyone who does not have a Microsoft account can get a one-time use pass code to open an encrypted email. See step-by-step instructions.
Microsoft Office 365 email is permitted for use with Internal and Public information data. Confidential and certain types of Regulated data (e.g., HIPAA PHI) must use encryption. NOTE: Export Control Regulated Data may not be transmitted—even encrypted—over Office 365 email. See step-by-step instructions on how to encrypt email in transit.
Office 365 applications, such as OneDrive, SharePoint, and Delve, are not compliant and cannot be used to store any Confidential or Regulated data. See the University of Arizona’s data classification and handling standard for more details.
I want to set up SharePoint/Planner/Yammer/Groups/Teams, but it says my IT admin has disabled the creation of Office 365 Groups. Can you turn this on?
We are working on a process to allow creation of Groups and Teams that will have unique names across campus, similar to the way departmental email accounts have unique names. If you need a Group or Team created for your work processes, contact the 24?7 IT Support Center to submit the request.
Our student workers use a direct URL to log into our departmental account. Will they be able to do that after the account migrates?
Yes. They will need to have a NetID password created after March 6, and NetID+. The direct link after migration will be:
How do I install Visio/Project from our campus license on a computer that has Office installed from the Office 365 portal?
Installation of the volume-licensed editions of Visio 2016 and Project 2016 do not "play well" when there is Office software installed from Office 365 (called "click-to-run" installation). Use the Office Deployment Tool instead of using Windows Installer (MSI) to install volume licensed editions of Visio 2016 and Project 2016 on the same computer as portal-downloaded Office. Visio and Project should still activated by volume activation methods, such as Key Management Service (KMS). See Microsoft Technet for more information.
The UAConnect365 Project Team is working with campus IT staff to determine the best time to migrate each department. You will receive email when your email migration is slated to begin. Copying your mailbox will happen in the background until all data is moved over, and you will get an email when your migration is nearly complete. You will receive another email after the migration is complete, to let you know it is done.
- There will be minimal interruption in service.
- No incoming or outgoing email will be lost in the process.
- You can contact your department’s IT staff or the 24/7 if you have questions or concerns.
If you have permission to view a calendar of an account that has migrated, your Outlook is trying to re-connect to that calendar. Click Allow for autodiscover to find the account in its new location.
There will be no impact your email while your mailbox is copying in the background. At the moment the transition to your new mailbox completes, there will be a slight disruption, and you will need to quit and reopen your email software. If you are not using Outlook, you will need to make a one-time change to your email settings in order to reach your new mailbox in UAConnect365. (See instructions for after migration.) No outgoing or incoming email will be lost during the migration.
UAConnect365 requires Outlook 2016 best performance. Outlook 2010, 2011 for Mac, or 2013 cannot accomodate the NetID+ login and you will not be able to access your calendar, only mail. For Outlook 2013, local IT staff can update the registry key for your Outlook 2013 to make it work with UAConnect365.
Yes, although you will not have the full range of features and integration that you get with Outlook 2016. Find the instructions for Apple Mail at UAConnect365 Configuration Settings - Macs and for all other mail software at UAConnect365 Configuration Settings (IMAP).
If you are scheduling a meeting with someone on a different system, you will still be able to see free/busy time and schedule your meeting. People who have not yet migrated will see a pop-up window to re-connect with any shared calendars that they view that have migrated. The ability to see details in shared calendars is inconsistent; it may or may not work across systems. Those who have delegated calendar permissions to someone else (write/edit rights) need to be on the same system. UITS is prioritizing moving people with delegated calendars together.
No. Your existing forward will be copied into the UAConnect365 system for you. Once your account is migrated, by default no new emails will be retained as copies in UAConnect365. Your forwarding destination will be the only place to find and manage your emails. You can change this in Office 365 to keep copies. (See next answer.)
After migration, once your email is arriving in the account you forward to, please make a one-time check to ensure no email was sent to your new UAConnect365 mailbox before the forward was copied to your account. Log in to Office 365 and click the Mail tile.
If you have no need for the stored copies of your email in your current UAConnect account, the project team welcomes you deleting them so that they do not have to be moved.
- Log in at https://email.arizona.edu
- Select your Inbox, right-click, and choose Empty Folder. Confirm you want to delete the items. (It may take a while for all items to move to Deleted Items if your box is very full.)
- Select your Deleted Items folder, right-click, and choose Empty Folder. Confirm you want to permanently delete your items.
You could also contact the 24/7 IT Support Center and ask that all the mail in your UAConnect account be deleted.
Yes. There is a UITS application that you can use to set, change, or stop a forward in UAConnect through June 23. After June 23, if you have not migrated to UAConnect365 yet, either wait until you are migrated to make the change, or contact the 24/7 IT Support Center with time-senstitive changes to have them submit the request for you.
By default, no new emails after migration will be retained as copies in UAConnect365. Your forwarding destination will be the only place to find and manage your emails. If you wish to retain a copy, you can individually set this by logging in and checking the box: Keep a copy of forwarded messages. The University of Arizona does not recommend forwarding email from your official faculty/staff accounts to outside providers, and the university is not responsible for problems with the handling and security of email forwarded to outside providers.
As of June 23, all new accounts will be created in UAConnect365. New hires after June 23 who work in a department that has not migrated yet will be on a different email system than their coworkers. They will not be able to have Send On Behalf Of and other email/calendaring delegation rights with their coworkers until all of them are migrated.
Outlook 2016, Outlook 2013 that has been updated by IT staff, and the Outlook and Nine mobile apps are all able to utilize NetID+ dual authentication. Other email software and apps (like Apple Mail, Thunderbird, unupdated Outlook 2013, older Outlook versions, and the native iOS and Android mail apps) are not able to provide a way to enter NetID+ authentication. Instead of entering your NetID password in the settings for these applications, you must generate an app password to use instead. This separate app password will take the place of your NetID password and NetID+ together in your email application. It is not the Secondary CatMail Password that is emailed to you when you create/change your NetID password. See the instructions at UAConnect365 Setup - Generate an App Password. The app password generator is located at app-pw.catnet.arizona.edu.
Go to http://portal.office.com. (If you log in to email.arizona.edu, you will get the redirect link.) Step-by-step instructions. The first time you log in you may need to give Microsoft additional security contacts.
If you already have an account in Office 365 with an email.arizona.edu email address, your content (in OneDrive, OneNote, online documents, etc.) will still be in your account after migration. After migration, you will additionally be able to use the Mail, Calendar, People, and Tasks tiles in your O365.
I email to a distribution group. What if the distribution group and I are on different systems? What if some people on the group are migrated and some are not?
Distribution groups are synced across both systems, so you will retain access no matter which system you are on. The distribution group will also be able to email people on both systems throughout migration.
Yes. To ensure you can continue to IM with co-workers, we are moving all IM accounts at once to Skype for Business in Office 365 on Friday, June 23. You will not be able to use IM online until your mailbox has migrated, but you can use your desktop software until then. See below.
Before migration, if you use persistent chat, copy and save your conversation. IM in UAConnect365 does not support persistent chat.
You may need to re-log in to Skype for Business, or you may not see any change at all and continue using your Skype as usual. When you do log in:
- If you see the Skype sign-in window, use <netid>@email.arizona.edu as your sign-in address
- If the Skype sign-in window also has your domain, use <netid>@email.arizona.edu as your domain. Do not use the catnet\<netid> domain.
- When you see the UA sign-in window, sign in with your NetID and password. (You must have a NetID password created/changed after March 6, 2017.)
- Authenticate with NetID+, if prompted to. (You must have NetID+ enabled.)
- You will not be able to use the usual “Remember me for 30 days” checkbox, but Skype will remember your NetID+ login.
- If you receive a certificate warning, check the Always trust box and click Connect.
If you are on a Mac and use Lync software to IM, you will need to install Skype for Business on Mac to use instead. Lync is not able to work with login with NetID+, nor with an app password.
- Skype for Business on Mac is available for download inside Office 365 (portal.office.com) under Other installs in the upper right corner.
- After installing and launching Skype for Business on Mac, follow the instructions above to sign in.
If you use the Skype for Business mobile app, you will need to use <netid>@email.arizona.edu as your sign-in address, and you will need to have a new NetID password and NetID+, as above.
- You may need to go into Advanced options > HTTP Proxy and enter <netid>@email.arizona.edu as your Domain.
- You may get a redirect window to mail.catnet.arizona.edu. It does not matter whether you tap Continue or Cancel.
If you wish to use IM online, your mailbox must have been migrated to UAConnect365. Once you are migrated you will now be able to access Skype inside Office 365 (portal.office.com), inside the Mail tile. Click the Skype icon on the top menu bar on the right.
See more at Getting Started with Skype for Business.
Yes, if you are accesing email online in OWA (Outlook Web Application). If you have not used NetID+ before, you will now have to use NetID+ when you are logging in to your email via web. It will not impact your current use of UAConnect with Outlook or other email applications. After your email moves to UAConnect365, you must have NetID+ and you will use it for both online access and email applications.
The simplest method for logging in using NetID+ is actually using a phone call (landline or cell phone). Simply answer the phone and press “1.” See how-to's on enrolling with a cell phone or landline, and using a phone call to log in. NOTE: You can enroll more than one phone. Enrolling a home phone, cell phone, and office phone will give you access regarless of your location.
Other login methods:
- Use Text Messaging: Enroll your cell phone, and 10 codes will be sent at a time. You will be prompted to use the next one in the sequence. Request new codes when you have used the last code in the series.
- Purchase a Yubikey hardware token: Yubikeys plug into USB ports on your computer, and can generate a code for your second factor of authentication. You will need to configure your Yubikey prior to logging in with it.
If you are using a private computer, click the “Remember this device for 30 days” button when logging in using NetID+. Whenever you are using that computer and that browser, you will only have to authenticate 12 times a year!
- Even if your mailbox has not yet migrated, be sure to have a new password and NetID+ before you leave to avoid any access issues.
- Bookmark portal.office.com so that you can log in after your mailbox moves.
- Recommended methods for NetID+ when traveling are:
- Get bypass codes via SMS text
- Purchase a Yubikey hardware token
- See the NetID+ section of Information Security's travel tips for more details