Service Windows
University Information Technology Services (UITS) reserves the following dates and times to perform routine maintenance and upgrades to enterprise systems. During these maintenance windows end users may experience intermittent service interruptions or none at all. When an actual maintenance is scheduled to be performed this information will be posted on Alerts.
| Service | Service Window |
|---|---|
| Access Provisioning Tool |
Wednesday 12:00 pm to 01:00 pm |
| Adobe |
Wednesday 04:15 pm |
| Campus Directory |
Tuesday 07:00 pm to 09:00 pm |
| D2L |
Friday 10:00 pm to Saturday 02:00 am |
| DocuWare Document Management |
Sunday 06:00 am to 06:00 pm During this time, monthly windows patches and necessary hotfixes will be applied. Best efforts will be made to limit maintenance to this timeframe but cannot be guaranteed. The Central Administrators will notify Department Administrators of maintenance via docuware_users@list.arizona.edu at least 24 hours in advance. The Department Administrators have responsibility to communicate to their respective department users. |
| Email Lists with Sympa |
Friday 05:00 pm to Saturday 12:00 am |
| High Performance Computing |
Wednesday 08:00 am to 05:00 pm |
| Microsoft Campus Software Agreement |
Tuesday 11:15 am |
| Microsoft Teams |
Friday 02:00 pm |
| NTP Services |
Monday 12:15 pm |
| Open Science Framework at UA |
Monday 02:00 pm |
| Panopto Lecture Capture |
Friday 10:00 pm to Saturday 02:00 am |
| UA Research Data Repository (ReDATA) |
Tuesday 03:00 am |
| UAConnect365 Faculty and Staff Email and Calendar |
Friday 06:00 pm to Saturday 12:00 am |
| UAService |
Wednesday 01:45 pm |
| UAWiFi |
Wednesday 03:00 pm |
| Zoom |
Thursday 10:00 am |
Other Service Windows
| Service | Service Window |
| UAccess Student, Employee, Analytics, Financials, Learning, and Space | Tuesday/Thursday 10:00 p.m. to 12:00 a.m. (not on payroll weeks), Sunday 6:00 a.m. to 6:00 p.m. (includes Windows Patching on UAccess Windows Servers) |
| UAccess Provisioning Tool | 2nd/4th Wednesdays 12:00 p.m. to 1:00 p..m. |
| Switches/Firewalls | Tuesday/Thursday 5:00 a.m. to 7:00 a.m. |
| Servers/Storage/Data Center | Friday 6:00 p.m. to 12:00 a.m. |
| 7k Nexus Upgrades/Patches | Quarterly 6:00 a.m. to 6:00 p.m. |
| 5k Nexus Upgrades/Patches | Following the Sunday after the 7k upgrades |
| Departmental Shares Isilon | Scheduled as needed |
| Emergency Warning Signs | Scheduled as needed |
| Oracle Server (View, Pinnacle, UAssist, Control M, Budget/RBC) | Sunday 6:00 a.m. to 6:00 p.m. |
| Production/Batch Processing: | |
|
Financial Aid |
M-F 4:00 p.m. to 12:00 a.m. |
|
Kuali |
M-F 7:00 p.m. to 6:00 a.m. |
|
BI ETL |
Sunday through Friday (Saturday excluded) 6:00 p.m. to 6:00 a.m. |
| SharePoint | Friday 6:00 p.m. to 12:00 a.m. |
| Zabbix | Scheduled as needed |
| Lync Messaging | Friday 6:00 p.m. to 12:00 a.m. |
| UAConnect Email | Friday 6:00 p.m. to 12:00 a.m. or 8:00 a.m. to 12:00 a.m. (16 hour window for patching only) |
| SFTP/Batch File Transfer | Sunday 6:00 a.m. to 6:00 p.m. |
| Research Computing | Last Wednesday of the month 8:00 a.m. to 5:00 p.m. |
| WNC Servers | Wednesday 6:00 p.m. to 12:00 a.m. |
| Mosaic Windows Server Patching | 2nd Sunday of every month 6:00 a.m. to 6:00 p.m. |
| General Windows Server Patching | 4th Friday of every month 6:00 p.m. to 2:00 a.m. |
| OSCR Windows Server Patching | Friday following patch Tuesday 9:00 p.m. to 12:00 a.m. |
| Campus Web Services | Tuesday/Thursday 6:00 p.m. to 9:00 p.m. |
| arizona.edu | Tuesday/Thursday 6:00 p.m. to 11:00 p.m. |
| Campus Directory | Tuesday/Thursday 6:00 p.m. to 9:00 p.m. |
| UANews | Tuesday/Thursday 5:00 p.m. to 11:00 p.m. |
| IT Site | Tuesday/Thursday 6:00 p.m. to 9:00 p.m |
