WNC Computer Support
- Service Overview
- Eligibility & Costs
- Support, How-To’s & Info
Workgroup and Network Consulting (WNC) provides support to campus departments through annual pay-for-service agreements or per-project arrangements.
Services provided include:
- Advising on system specifications
- Installation and configuration of workstations
- Support for Windows and OS X operating systems
- Application installation and troubleshooting
- Antivirus and antispyware software installation
- Application of updates and monitoring of performance
- Support and configuration of peripherals (smartphones, printers, scanners)
- Allocation of shared disk space on secure redundant servers
- Data backup
- Wired network registration
Existing WNC clients, please use your departmental support list for desktop and server support. UITS staff should use firstname.lastname@example.org to request support.
For urgent requests, you can also call our hotline at 520-621-3638.
To request service regarding staff changes in your department, you may also use these forms:
For information requests and business inquiries, contact WNC at email@example.com.
Costs are determined by annual pay-for-service agreements or on a project basis.
Hours of Availability: Monday through Friday, 8:00 a.m. to 5:00 p.m.
Service Location: At the customer desk, Workgroup and Network Consulting - Computer Center Room 112
Desktop or Workstation Computer Support
Workstation support services are provided to campus departments. Basic phone support is provided free while more in-depth assistance is provided to the campus through annual pay-for-service agreements or on a per-project basis.
- Knowledgeable, personalized support
Each department is assigned WNC analysts who become familiar with your environment and your department’s unique requirements. You can be assured that your service requests will be responded to in a timely manner by our knowledgeable staff. Our analysts have over 100 years of combined computer support experience.
- Integrated desktop/server management
WNC analysts manage your desktop computers to ensure stable and secure computing. We provide centralized installation and automatic upgrades and patches for anti-virus software, anti-spyware software, operating systems, and application software.
- Data protection
We provide an infrastructure of servers which allow departments to store and share their data files. Data stored on the servers is backed up frequently and housed off-site in a secure location. Appropriate user rights are designated for each of your employees so they can access the appropriate network resources (i.e., drives, printers, etc.).
- Cost effective solution
For departments that need on-site personalized desktop support and secure file storage, WNC provides an economical solution. WNC will be happy to consult with you regarding your department’s specific requirements.
- Coordination of support
WNC provides a single point of contact for computer assistance, working closely with other UITS departments and outside vendors to resolve technical problems.
- Consulting services
We research future IT trends in order to stay current with technology so we can help departments make informed decisions. Working closely with representatives from your department, we provide recommendations for hardware and software purchases.
- Asset Management
Using asset management software, we provide up-to-date equipment inventory and warranty tracking to our customers.
See also: Data Backup and File Restore when files located on server operated by UITS.