Voicemail
- Service Overview
- Eligibility & Costs
- Support, How-To’s & Info
- Internal
The University of Arizona uses Cisco's Unity Connection voicemail solution. It integrates with the faculty and staff campus email system (UAConnect) and offers the ability to retrieve messages via your phone, your email, or the Unity Connection Web Inbox.
When you place an order for voicemail, you will be given the instructions for completing the setup process. Your temporary password will also be provided at that time. Before you can access and activate your mailbox, you must have the correct mailbox number and temporary password.
Voicemail is connected to NetID at time of ordering, and voice message recordings are sent to <netid>@ariozna.edu. If you wish to stop getting messages via email, or if you are not receiving your voicemails in email and would like to, contact UITS-Telco@arizona.edu with your phone number and NetID.
Request the Service:
Email UITS-Telco@arizona.edu or call (520) 621-8999.
Please provide the following:
- Phone number to add voicemail to
- KFS account for installation charge. (Monthly charge will go on KFS account for monthly phone service). Third parties and affiliates: charges will be billed to you along with your monthly telecom bill.
- The name and email address (if applicable) for the voicemail box.
To Access Voicemail Service
- From Tucson: Dial 621-4000
- From Phoenix: Dial (602) 827-4000
- From Yuma: Dial 782-5899
- From anywhere else: Dial (520) 621-4000
Service Charge:
Contingent on Service
Service Charge Cost:
Voicemail Service Rates
| Service | Admin Dept (FTE) | Tax-Exempt | Taxable | |||
|---|---|---|---|---|---|---|
| Activation | Monthly | Activation | Monthly | Activation | Monthly | |
| Standard Voicemail (UAZVVM SMB) | $10.00 | $0.00 | $10.90 | $8.80 | $12.00 | $19.15 |
| Additional Access to VM (UAZVVM SIA) | $0.00 | $0.00 | $5.45 | $6.65 | $6.10 | $13.85 |
| Alias Voicemail (UAZVVM ALA) | $10.00 | $0.00 | $10.80 | $6.65 | $11.85 | $13.85 |
| Info-only box (UAZVVM INF) | $10.00 | $0.00 | $10.90 | $5.70 | $12.00 | $6.20 |
| Menu box NO exits (UAZVVM MEN) | $10.00 | $0.00 | $10.90 | $5.70 | $12.00 | $6.20 |
| Menu box w/ exits (UAZVVM MNU) | $10.00 | $0.00 | $10.90 | $8.80 | $12.00 | $18.25 |
| Transfer box (UAZVVM TMM) | $10.00 | $0.00 | $10.90 | $3.55 | $12.00 | $3.90 |
| +30 Messages (UAZVVM CMI) | $5.00 | $0.00 | $10.80 | $4.40 | $11.85 | $4.80 |
If you are having problems with your account (e.g., need your password reset, have problems logging into voicemail, or need the name changed on the voicemail)
If your voicemail indicator light doesn't go away after you have cleared the last message, or if you have any other functionality problems
