Hardware 

Units are responsible for hardware costs. For TLC Extended customers, your TLC support team will facilitate ordering and configuration. TLC Enterprise customers can make purchases through CDW to take advantage of negotiated discounts.

Refresh

The TLC hardware recommended refresh cycle is:

When your hardware refresh is due, your department can order you new equipment.

Departments may take longer to refresh a device as long as it can still be updated to a TLC-supported operating system (actively supported and patched by the OS manufacturer). 

Hardware Options

See ServiceNow for TLC's recommended configurations and full options and costs for employee workstations. 

You can explore the options in person at TLC's Tech Studio. TLC Extended customers can pick up their new or refresh machine same day in the Tech Studio. 

Refresh Checklist

TLC Extended: when it's time to pick up your new equipment, get ready by completing the following checklist. 

• Back up all needed data from your old computer.
  • Cloud Storage
    • Box
      • About Box
      • Box How-to
    • OneDrive-
      • About OneDrive
      • OneDrive Sync How-to
  • External Drive (not provided by TLC)
    • Flash drive
    • External hard drive
• Sign into your web browser to back up bookmarks.
  • Firefox
    • Export bookmarks
    • Import bookmarks
  • Chrome bookmarks
• Bring/have peripheral equipment handy
  • Dock
  • Monitors
  • Power cords and chargers

Your new device setup

For TLC Extended customers, see what is included in your appointment with your TLC support tech when you get a new workstation.