UITS and Client Responsibilities for Colocation
- House all servers within a physically secure environment that includes proper temperature regulation.
- Provide uninterrupted power to all servers at the Computer Center facility. The facility includes dual feeds from separate city power grids and a standby diesel-powered generator.
- Provide access to the campus Ethernet at the bandwidth as agreed upon with the client.
- Monitor environmental conditions (power, network, air conditioning) continuously. Additional hardware monitoring is available for a fee.
- Provide the IP addresses for colocated servers.
- Provides firewall protection for colocated servers. The default behavior is to block all traffic. The client must inform UITS of the ports that need to be opened and the services that run on the ports.
- Requires approval rights for rack prior to installation.
- Requires that all servers be under manufacturer’s warranty or maintenance. UITS does not provide hardware maintenance.
- Requires that all servers and equipment be rack-mountable in a standard 19 inch rack.
- Requires that all servers have at least two 1 GB network connections per server for redundancy.
- Provide escorted access for the client to the server upon request. Personnel will be required to sign in with UITS Computer Operations and show their CatCard prior to entering the UITS Data Centers.
- Removal of client-provided equipment will be done by personnel escorted by UITS representatives.
- Requests for assistance should be placed through the UITS Computer Operations Center at (520) 621-2971.
- Servers must be under vendor maintenance. UITS will not replace parts.
- Clients must sign the Data Security Access form and supply a valid UA CatCard for identification upon entering the Data Center. A passphrase will also be required to verify legitimate access. Clients will be escorted while working in the Data Center by UITS personnel during their visit to work on their servers.
- Production servers must be in Computer Center building.
- During any UITS Data Center Maintenance period, clients will be contacted via the downtime listserv or phone call in order for the department to bring down servers properly.