Jump to navigation

The University of Arizona Wordmark Line Logo in White
  • Students
  • Faculty
  • Staff
  • IT Professionals

Search form

  • Get Started
    • Get Started
    • Students
    • Faculty
    • Staff
    • IT Professionals
    • Campus Visitors
    • UA Tech Talk
  • Find IT Services
    • Find IT Services A-Z
    • Accounts & Passwords
    • Communication and Collaboration
    • Computing Services
    • Infrastructure
    • Research Computing
    • Teaching and Learning
    • University Applications
  • Security
    • Security
    • Antivirus Software
    • NetID+
    • VPN
  • Research
    • Research Computing Overview
      • About UITS Research Computing
      • High Performance Computing
      • Research News
      • Research Technologies Staff
      • Policies
    • High Performance Computing
    • Research Computing Storage
    • Research Computing Colocation
    • HPC Consulting
    • Visualization Consulting
    • Statistical Consulting
    • Science DMZ
  • Get Support
    • Tech Support
    • Service Request Forms
    • Workshops and Training (WaTT)
    • Service Windows
  • About UA IT
    • About UA IT
    • News
    • Staff Directory - UITS
    • UITS Employee Resources
    • IT Jobs
    • Documents & Plans
    • Student IT Fee
    • IT Student Advisory Board
    • Policies
  1. Home
  2. Reactivating a Smartphone for use with NetID+

Reactivating a Smartphone for use with NetID+

Associated Service: 
NetID+ (Plus)

When you replace a smartphone (with the same phone number as your previous phone), you need to reactivate Duo Push capability on the new device for use with NetID+. These instructions will guide you through this process.


To reactivate Duo Push on your device, go to the NetID+ login page.  Click Login.

NetID+ login page

Enter your NetID and password. Click Login.

Webauth login

Select Manage your Account.

Manage your account

The NetID+ screen will appear. You will use another factor of authentication other than Duo Push, as this needs to be reactivated. In this situation, we will use a phone call for the second factor of authentication. Click the radio button by Phone Call. If you wish, click Remember this device for 30 days. Click Login.

use phone call for second step of authentication

Answer your phone. You will hear an automated voice instruct you to press 1 on your phone. Click Login on your computer screen.

Answer phone hit 1 login

You will now be back at the main NetID+ account management screen. Scroll to My Devices and click Re-activate (button on the left beneath your device number).

You will see the Duo Mobile Activation screen. From this screen, there are three ways that you can reactivate your phone:

  • OPTION A:  Scan a barcode (on your computer screen)
  • OPTION B:  Click the text labeled this link if you are reactivating from your smartphone
  • OPTION C:  Click the text labeled click here to send a text message to your phone
Options for activating Duo

OPTION A: 
Keep the barcode scan open on your computer.  

Open Duo Mobile on your phone. Click Add Account.

Add account

Click Scan Barcode.

Scan barcode

Hold your phone up to the barcode on your computer screen, and your account will be reactivated.

Scan barcode

You will then see the following screen on your phone: The University of Arizona logo confirms that you have reactivated your smartphone for NetID+.

Account activation complete

OPTION B:  

Use this option if you are reactivating your account while on your smartphone. Click this link and your phone will be activated.

Click link to activate

You will then see the following screen on your phone: The University of Arizona logo confirms that you have reactivated your smartphone for NetID+.

Account activation complete

OPTION C: 
Use this option if you wish to receive a text message on your device. Click the click here link, and a text message will be sent to your device.

Activate Duo with text message

Click on the link in the Text message, and your account will be activated.

Return to NetID+ webpage

I want to go to ...

Get Support

Call (520) 626-TECH (8324)

Visit Slonaker House

Submit request to UAService 

 

Service Status

Loading...

Legend

Legend for optimal service status Optimal
Legend for intermittent service status Intermittent Outage/Maintenance
Legend for outage service status Outage

Service Status Updates

Loading...
View History (Requires Login)
  • UA Emergency Information
  • UAlert
  • Campus Accessibility
  • Contact Us
  • Website Feedback

Office of the Chief Information Officer | The University of Arizona
1077 N. Highland Avenue | Tucson, Arizona 85721

 

FACEBOOK | TWITTER | INSTAGRAM | LINKED IN


IT Information For

  • Students
  • Faculty
  • Staff
  • IT Professionals
  • Campus Visitors

Resources

  • A-Z IT Servces
  • UA Campus Map
  • UA Phonebook

Topics

  • About UA IT
  • People
  • UA IT Jobs
  • News
  • Information Security
  • Research
University Privacy Statement
Copyright © 2019 Arizona Board of Regents.
Feedback Button