Reactivating a Smartphone for use with NetID+
Associated Service:
Activate New Phone With Same Number Video
When you replace a smartphone (with the same phone number as your previous phone), you need to reactivate Duo Push capability on the new device for use with NetID+. These instructions will guide you through this process.
To reactivate Duo Push on your device, go to the NetID+ login page. Click Login.
Enter your NetID and password. Click Login.
Select Manage your Account.
The NetID+ screen will appear. You will use another factor of authentication other than Duo Push, as this needs to be reactivated. In this situation, we will use a phone call for the second factor of authentication. Click the radio button by Phone Call. If you wish, click Remember this device for 30 days. Click Login.
Answer your phone. You will hear an automated voice instruct you to press 1 on your phone. Click Login on your computer screen.
You will now be back at the main NetID+ account management screen. Scroll to My Devices and click Re-activate (button on the left beneath your device number).
You will see the Duo Mobile Activation screen. From this screen, there are three ways that you can reactivate your phone:
Click Scan Barcode.
Hold your phone up to the barcode on your computer screen, and your account will be reactivated.
You will then see the following screen on your phone: The University of Arizona logo confirms that you have reactivated your smartphone for NetID+.
You will then see the following screen on your phone: The University of Arizona logo confirms that you have reactivated your smartphone for NetID+.
Click on the link in the Text message, and your account will be activated.
Return to NetID+ webpage
