Before Ordering Telephone Services
The following information is provided to assist you in placing a telephone order.
An analog line is the most commonly used service for providing telephone connectivity between employees, departments, and off-campus businesses. An analog line provides service to desk and wall phones, answering machines, fax machines, and alarm circuits.
A digital line provides service for multi-line ISDN phones. These digital phones allow the UITS Telephone Switch to provide departments with features that help make business transactions more efficient.
A VoIP (Voice over Internet Protocol) line provides service for VoIP phones on campus. These VoIP phone have features beyond those of the Digital ISDN sets. However, they are only available in locations with VoIP service.
Off-campus telephone services are available to those University of Arizona departments located off-campus.
Questions to Ask
Is a telephone jack in place and available?
If not, email UITSemail@example.com or call (520) 621-8999 and request an estimate for a phone jack installation. You will be asked for the building and room number for the new jack. You will also need to describe where in the room the jack should be placed and provide a rudimentary floor plan of the location. Example: northwest wall, beside desk, on left. The floor plan showing the desired location of the new jack can be emailed to UITSfirstname.lastname@example.org or faxed to (520) 621-4188.
Do you know what type of telephone you need?
Telecommunications Services provides several models of analog, digital and VoIP telephones with varying features and costs. For analog lines only, departments can choose to purchase their own telephone equipment through UA Procurement and Contracting Services or an outside vendor (UITS cannot recommend a vendor for you).
Do you know what type of long distance restriction you need on your telephone?
Telephone lines can be restricted depending on your department's needs. If your telephone is in a public area, you may want to restrict the access to Tucson only. Unrestricted access may be appropriate in more secure locations. Several Restriction Levels are available.
Do you know the KFS account number you wish to use for billing?
KFS account numbers are required to order service. You may use different account numbers for different telephone lines or different numbers for installation, monthly recurring, or toll charges. Federal grant account numbers (3000000 - 4199990) can be used for toll charges; they cannot be used for installation or monthly recurring charges.
Do you need Voicemail?
Telecommunications Services can add voicemail to your new or existing campus telephone line. You will need to provide the user's NetID.
Go to Telephone Service Order Form to order new Digital or Analog Telephone Service. Contact Telecommunications Services at (520) 621-8999 with any questions.