Glossary of Telephone Terms
The most commonly used service for providing telephone connectivity between employees, departments, and off-campus businesses. An analog line provides service to desk and wall sets, answering machines, fax machines, and alarm circuits.
Allows you to press the redial button without lifting the handset or pressing the [SPKR] button.
On certain telephones that have a display, the date and time will appear when the line is idle.
Used to provide service to multi-line ISDN phones. These digital phones allow the UITS Telephone Switch to provide departments with features that assist in making business transactions more efficient.
When you lift the handset, the date and time clears from the display. As you dial a number, or use memory dialing, that number appears in the display. The ISDN timers allow you to monitor the duration of your calls by displaying the length of the calls in minutes. You may also display numbers stored for memory dialing.
Allows you to prevent someone who shares a line that appears on your phone from listening in
KFS Account Coding
A special capability that is available to those customers who make numerous calls associated with specific KFS accounts.
Individual Account Codes
Useful for areas where several individuals may be using the same phone line to place long distance calls and accountability regarding who placed the calls is needed, or in areas where the phone cannot be secured from unauthorized use.
Enables users to place priority calls to other multi-line telephones within the same intercom workgroup. Intercom only available on ISDN telephone sets.
These are buttons on which your primary phone number and other phone numbers can appear. Line appearances allow you to easily pick up a colleague's line while he or she is away, and allow you to determine whether a number is in use before transferring a call.
Allows you to program your telephone so that you can quickly dial frequently called numbers. The amount of numbers stored depends on your model's capability.
Indicates whether or not you have voicemail messages waiting.
Temporarily suspends the other party’s ability to hear you speak during a phone conversation. Useful if you need to speak with someone in your office without the party on the line hearing you. You should use mute rather than placing your hand over the receiver since doing so may actually amplify your conversation.
Operator assistance for in-state calls is provided by CenturyLink.
Note: There is a charge for any operator-assisted calls. Callers must have a credit card.
Allows you to press one button to redial the last telephone number dialed manually from the dial pad, including on- and off-campus calls and long distance numbers.
Telephone lines can have restricted access to prevent unauthorized long distance. The available restriction levels are:
- 01: Incoming calls only
- 03: Campus and UAMC only (621, 626, 694 & 695)
- 05: Tucson Area only (With Toll Bypass, also able to call Phoenix and Yuma)
- 07: Arizona only
- 09: US/Canada/Caribbean
- 11: International/Unrestricted access
This button allows users to turn ringing on or off for all lines which appear on their phones.
Series Completion/Hunt Groups
Allow up to 16 directory numbers to be grouped into a pre-arranged, ordered list. A list larger than 16 numbers is a multi-line Hunt Group.
When a call comes in to a phone and the line is busy, the telephone switch will hunt through the list of numbers to find one that is idle and will then ring it.
There are three types of hunt groups:
The group type determines how many times the switch will pass through the list of numbers before the caller receives a busy signal.
This feature—available on some analog phones, most VoIP phones, and all ISDN phone—allows you to place and receive calls without having to lift the handset. This is convenient for times when you need to have your hands free for other tasks while you are on the phone. The speakerphone is useful for limited conference calls, enabling other people to participate in the conversation, but the directional capability of the microphone can limit the clarity and effectiveness of the call. The installation of an actual Conference Telephone is recommended.
Lights by the line appearances on your phone indicate whether or not a line is in use.
Provides the ability to test the light functions on the ISDN digital sets. If your set is not working correctly, contact The 24/7 Support Center at (520) 626-TECH (8324).
You can adjust the volume of the ring, handset, and other items depending on the model.
Zero Out Number
A phone number used for the UA Voice Mail system to reach an attendant if your line is busy.