D2L Access Troubleshooting for Students
Having problems accessing a course in D2L?
D2L is only available if the instructor for a course has requested a D2L course site. Instructors are not required to use D2L. Contact your instructors to see if D2L will be used for a particular class.
If your instructor is using D2L but the class is not showing up in your D2L portal:
- Has it been 24 hours since you registered? It may be 24 hours before the class appears.
- Check the UAccess Student Center and make sure that the course still shows up in your class list. If it does not, then you may need to re-enroll in the course. Contact the Registrar’s Office at (520) 621-3113 if you are paid in full but do not see the course in your list.
- Are you paid in full for this semester’s or session’s tuition? You will be dropped from all courses from the Winter or Summer sessions if you have not paid before the tuition payment deadline. For Fall and Spring semesters, you will be rolled into a special program and keep your enrollments if you miss the deadline. Contact the Bursar’s Office at (520) 621-3232 if you are unsure of the deadline date.
- If you are registered, paid in full, and it has been at least 48 hours since you registered for the course, but the course is still not listed in D2L, please contact the D2L support team at D2L@email.arizona.edu.