Analog Telephone Features
Learn how to use some of the features of your analog telephone. The following instructions are for using the keypad on your phone.
If you have a multi-line ISDN phone (6210, 6220, 8510, 8528), you may have pre-assigned feature buttons for all or some of the following features. Multi-line phone features can be found on the Digital Telephone Features page.
Note: If your department has its own telephone equipment that is connected to the university telephone system, your telephone feature instructions may be different from the following. Consult your telephone equipment representative.
Call Forwarding redirects your calls to another phone.
There are three types of Call Forwarding:
- Call Forwarding All forwards all calls.
- Call Forwarding Busy* forwards calls if your phone is busy.
- Call Forwarding No Answer* forwards calls if no answer within three to five rings.
*Note: If you have Voicemail, you will not be able to use Call Forwarding Busy or Call Forwarding No Answer. These features are programmed to go to send calls to voicemail if the line is busy or not answered.
To Activate Call Forwarding
- Lift the handset.
- Dial the sequence below for the type of Call Forwarding you wish to use:
- Call Forwarding All: dial * 72
- Call Forwarding Busy: dial * 90
- Call Forwarding No Answer: dial * 92
- You will hear a dial tone.
- Dial the 7-digit phone number to which you are forwarding your calls. Wait about five seconds to hear three short beeps confirming that Call Forwarding has been activated.
- Hang up.
To Cancel Call Forwarding
- Lift the handset.
- Dial the sequence below for the type of Call Forwarding you wish to cancel:
- Call Forwarding All: dial * 73
- Call Forwarding Busy: dial * 91
- Call Forwarding No Answer: dial * 93
- You will hear three short beeps confirming that Call Forwarding has been canceled.
- Hang up.
Call Hold enables you to place a call on hold without disconnecting the line.
Note: If your set has a hold button, refer to your equipment's service guide for usage instructions.
To Place a Call on Hold
- Quickly press the switchhook once to hear a dial tone.
- Dial * 52. You will hear two beeps.
- Lay down the handset. Your caller is now on hold.
To Retrieve a Call from Hold
- Hang up the handset. Your phone will ring.
- Lift the handset. Your caller is now on the line.
Call Pickup allows you to use your phone to answer another phone ringing in your office area, provided that the other phone is in your call pickup group.
To use Call Pickup
- When you hear a phone ringing that's in your pickup group, lift your handset.
- Dial * 99. You are connected with the caller.
Three-Way Calling or Conference Calling makes possible a three-way conversation that includes the originator of the call and two other people.
To Add a Third Person to a Campus Call
- Quickly press the switchhook once to receive a dial tone.
- Dial the number of the third person.
- When the third person answers, tap the switchhook again to connect all three people.
If the third person does not answer, press the switchhook once, pause, then press the switchhook again and you will be reconnected to the first person.
If the third person's line is busy, press the switchhook once and you will be reconnected to the first person.
When you receive a call on your phone that is intended for another person, use Transfer to redirect the call to another campus phone.
Before transferring a call, be sure to tell the caller what you are going to do so the caller does not hang up before the transfer is complete.
You should also give the caller the phone number in case the caller gets disconnected during the transfer.
To Activate Transfer
- Quickly press the switchhook to receive a dial tone.
- Dial the 7-digit phone number of the person to whom you are transferring the call.
- When the person answers, announce the call and then hang up.
Your caller and the person to whom you transferred the call are connected. If the phone to which you are transferring is busy, press the switchhook once and you will be reconnected to your caller.
If there is no answer at the phone to which you are transferring, press the switchhook once, pause, then press the switchhook again to get back to your caller.
Note: An analog set with a FLASH button will ease the Transfer function and help prevent disconnecting the incoming call. (Spectrum TMX-1105 and LP-550 sets have this feature. Only LP-550 sets are stocked at UITS)
This feature is not used as much with the advent of voice mail. The line dialed is not considered busy if it's able to reach voice mail. Automatic Callback saves you the time of repeatedly dialing a busy line.
Note: The dialed line must be an on campus number. When this feature is activated, your telephone will ring when the busy line becomes available. Automatic callback can also appear on digital sets as a feature button.
To Activate Automatic Callback
- You place an on campus call and hear a busy signal.
- Quickly press the switchhook to get a dial tone.
- Dial * 66. You will hear two short beeps.
- Hang up. Your phone will ring when the busy extension becomes free.
- Answer your phone and it will automatically ring the called party.
To Cancel Automatic Callback
- Lift the handset and dial * 86. You will hear three short beeps.
- Hang up.
Feature Activation Codes
*52: Call Hold
*67: Outbound Caller ID block (per-call basis)
*66: Automatic Callback activate
*86: Automatic Callback de-activate
*72: Call Forward All activate
*73: Call Forward All de-activate
*90: Call Forward Busy activate
*91: Call Forward Busy de-activate
*92: Call Forward No Answer activate
*93: Call Forward No Answer de-activate
*99: Call Pick Up