24/7 Hardware and Operating System Support

Hardware

The 24/7 IT Support Center provides limited hardware support for computers experiencing minor issues. If your computer has a problem, you can bring it (along with any necessary cables) in for diagnosis.

The center can provide assistance in the form of instruction for hardware upgrades and/or replacement of parts. This service is limited to easily accessible parts such as memory and hard drives.

For hardware upgrades or replacements, you must purchase new hardware from an outside source as the 24/7 IT Support Center does not stock parts. You will be required to perform the actual replacement under the guidance of a staff member.

We urge you to back up your data frequently, especially before bringing your equipment in for service. In the event that your hard drive requires reloading or replacing, having regular backups of your files greatly reduces the potential for lost data and enables us to service your machine more quickly.

If your computer needs more extensive upgrades or repairs, the staff can recommend local service providers who can assist you. You will need to consult these providers regarding the cost of their services. The university is not affiliated with any outside providers of computer parts or services. All recommendations are made in good faith, and all costs incurred are your responsibility.

Operating System

For desktops or laptops running Microsoft Windows or Apple OS X, we offer installation, configuration, and troubleshooting support. In the event that you will need us to reload your operating system or device drivers, we ask that you bring in the appropriate documentation and installation media.