CIO Division Reorganization
I am happy to announce some important organizational changes for the CIO Division that will advance our operational maturity and innovation so we can continue to be a trusted and strategic partner to our University customers and stakeholders.
In late 2019, I was asked to launch an integrated planning office for the University of Arizona in addition to my duties as Chief Information Officer (CIO). The Planning Office was temporarily paused last year due to COVID-19. However, there is a renewed effort to continue this work as it is needed now more than ever. For me to be successful in both roles and ensure UITS is continuing on a solid path, I have made some organizational changes, effective Tuesday, April 6, 2021:
Over the past year, we’ve witnessed an even stronger demand for personalized, digital services in higher education. Initiatives led through Trellis and Student and Academic Technologies have made great progress in influencing and advancing the digital experience for students at the University. I believe even greater progress will be made through deeper collaboration and expanded focus on all University constituents across UITS teams that share common goals for a streamlined digital experience across service offerings. As an important and exciting next step on the path towards digital transformation of service and education at the University of Arizona, we are establishing a new Digital Experience Technologies department within UITS, which will include the following teams: Campus Web Services, Trellis CRM, and Collaborative and Academic Technologies.
Darcy Van Patten is a proven leader and has done a tremendous job of leading the Student and Academic Technologies team as well as launching and operationalizing the Trellis CRM Program, a foundational initiative in the University’s Strategic Plan. I have asked Darcy to expand her role and serve as our Chief Technology Officer, continuing to report to me and leading three departments within UITS:
- The newly formed Digital Experience Technologies.
- Student and Academic Technologies including UAccess Student and Collaborative and Academic Technologies (which spans two departments).
- Administrative Technologies, which will continue to be led by Tim Schwab, including UAccess Employee, Financials, and Research, as well as technical leadership for the Financials Modernization Initiative.
I look forward to seeing the outcomes that will come through this deeper collaboration and shared focus on delivering high-quality, personalized digital experiences to University constituents.
IT Support Services is another area where we believe we can achieve greater synergy by having teams with connected work collaborate more closely. The Office of Student Computing Resources (OSCR) and Classroom Technology Services (CTS) teams will be moving from Student and Academic Technologies to join IT Support Services led by Susan Legg. This move will allow all of our customer facing service and support teams including WNC, 24/7 Support Center, OSCR, and CTS to work more collaboratively together, sharing best practices and processes to deliver a more consistent support experience for faculty, staff, and students. Susan’s demonstrated experience in leading large teams working at scale to provide service and customer support will be extremely helpful as we make these organizational changes. I appreciate Susan’s continued leadership in this area.
University Analytics and Institutional Research (UAIR) has made great progress over the past year by advancing its service offerings to campus, launching Arizona Profiles—an initiative in the University’s Strategic Plan and supporting university leadership’s data and analytics needs during a tumultuous year. As a result, there is even greater focus on the importance of data standardization, quality, and consistency across the entire University. To advance these efforts, I have asked Ravneet Chadha to serve as Chief Data Officer and Associate Vice President, continuing to report to me, to support the utilization and governance of data across the University. In this role, Ravneet will focus on data quality, standardization and stewardship, data management, and business analytics as well as continuing to oversee day-to-day operations for UAIR.
See updated CIO and CTO organizational charts.